Refund policy

This Return & Refund Policy applies to purchases made from Ovarnia. By placing an order with us, you agree to the terms outlined below.

Return Window

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

For customers located in the European Union, consumer protection laws provide a 14-day cooling-off period, allowing you to cancel or return your order within 14 days of delivery, without providing a reason.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
Tags and labels must still be attached (if applicable)
You must provide proof of purchase (such as an order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please contact our support team at:

Email: contact@ovarnia.com

Once your request is reviewed and approved, we will provide instructions on how and where to send your return.

Returns must be sent to the following address:

Ovarnia Returns
131 Continental Dr, Suite 305
Newark, DE 19713
United States

Returns sent without prior authorization will not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

Damaged
Defective
Incorrect

please contact us immediately at contact@ovarnia.com with your order number and photos of the issue, and we will work to resolve the problem as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used, worn, or altered
Personalized or custom products
Gift cards
Final sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

Your bank or credit card provider may take additional time to process and post the refund.
Original shipping costs are non-refundable, unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

contact@ovarnia.com